Refund and cancellation policy

Last updated: . This Refund Policy supplements checkout screens, order confirmations, and any written statement of work. If two documents conflict, the document specific to your purchase controls for that purchase, unless applicable law requires otherwise.

Nothing in this Policy is intended to limit non-waivable rights you may have as a consumer. Where local law provides a longer cooling-off period, a stronger refund right, or a mandatory remedy, those rules apply.

For templates, guides, or other downloadable or streamable materials, you may request a refund within fourteen days of purchase if you have not substantially consumed the content. “Substantial consumption” includes downloading the majority of files, completing most workbook sections, or otherwise using the product in a way that delivers most of its value.

If access fails due to a technical defect on our side and we cannot restore access within a reasonable time, you may receive a replacement access window or a refund of amounts paid for that product, at our discretion.

Cancellations received at least forty-eight hours before a scheduled session may receive a full refund of that session’s fee or, if you prefer, a credit toward a rescheduled time of equal length. Cancellations inside forty-eight hours may be charged a late cancellation fee as disclosed at booking, except where emergency circumstances apply at our reasonable discretion.

If we cancel a session, you will receive a full refund or credit for that session. We are not responsible for delays caused by events outside our reasonable control, but we will work with you in good faith to reschedule.

Multi-week programs may involve shared materials, facilitator time, and limited seats. If you withdraw within seven days of the published start date and before accessing more than twenty percent of delivered materials, you may request a partial refund of amounts paid, minus non-recoverable costs disclosed at enrollment.

After that window, fees are generally non-refundable, but we may offer credits toward a future cohort when compassionate circumstances apply. Each request is reviewed individually.

If we offer subscriptions, renewal terms, cancellation windows, and refund eligibility will be presented at signup. Unless stated otherwise, you may cancel renewal before the next billing date to avoid future charges. Past billing periods are generally non-refundable except where required by law or where a defect prevented access.

We may decline refund requests when:

• The purchase was completed more than the window described above and no defect is demonstrated.
• Content or session value has been substantially consumed or delivered.
• A promotional or discounted item was clearly marked as final sale under the offer’s terms.
• Chargeback or fraud review indicates abuse of policies or payment systems.

Approved refunds are initiated within ten business days to the original payment method when possible. Banks and card networks may add additional processing time before funds appear. If the original method cannot receive a refund, we will coordinate an alternative reasonable method.

If you initiate a chargeback, we may pause delivery of ongoing services until the dispute is resolved, and we will provide your payment provider with documentation of what was purchased and delivered. We prefer to resolve concerns directly—email us before disputing a charge when possible.

If you qualify as a consumer in the European Union or the United Kingdom, statutory rights for digital content and services may apply in addition to this Policy. Where you have a statutory right of withdrawal for distance contracts, we will honor the timelines and procedures required by law. If you request immediate access to digital content before the withdrawal period ends, you may lose part of that withdrawal right as permitted by law.

We may update this Policy to reflect new products, payment partners, or regulatory guidance. Purchases made before an update are generally governed by the Policy in effect at purchase unless the change benefits you or is required by law.

Email touch@frizelonghod.world with “Refund Request” in the subject line, include your name, order identifier, and a concise description of the issue. You may also use the contact form.

Related documents: Terms of Use, Privacy Policy.